Privacy Policy

Effective Date: May 12, 2025

Welcome to Lemon Casino ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services available at lemoncasino.ca (the "Services") within Canada. As an online casino, the collection and processing of personal information are fundamental to providing our gaming services, ensuring a secure and responsible gaming environment, and complying with our legal and regulatory obligations.

By using our Services, you agree to the terms of this Privacy Policy.

Information We Collect

To provide you with our Services and ensure a safe and compliant gaming experience, we collect various types of information, including:

  • Personal Identification Information: When you register an account, we collect details such as your full name, date of birth, gender, residential address, email address, telephone number, and copies of government-issued identification documents (e.g., passport, driver's license) for identity verification purposes.
  • Financial and Transaction Information: To process deposits and withdrawals, we collect payment card details, bank account information, e-wallet details, and records of all your transactions on our platform.
  • Gaming Activity Data: Information about your gaming behavior, including the games you play, duration of sessions, betting history, wins and losses.
  • Technical and Usage Data: We collect information about your device and your interaction with our Services, including your IP address, browser type, operating system, device type, login data, pages viewed, and referring website addresses. This is often collected through cookies and similar technologies.
  • Communication Data: Records of your communications with our customer support team, including emails, chat transcripts, and phone call recordings.
  • Verification and Due Diligence Information: Information and documents required for Know Your Customer (KYC), Anti-Money Laundering (AML), and other regulatory compliance checks.
  • Marketing and Communication Preferences: Your preferences regarding receiving marketing materials from us.
  • Publicly Available Information: We may collect information from public databases or social media platforms where you have made information publicly available.
  • Other Information: Any other information you voluntarily provide to us directly or through your use of the Services.

How We Collect Information

We collect information through various methods:

  • Directly from You: You provide information when you register for an account, make deposits or withdrawals, contact customer support, participate in promotions or surveys.
  • Automatically as You Use Our Services: We automatically collect technical and usage data through cookies, server logs, and other similar technologies as you navigate and interact with our website and games.
  • From Third Parties: We may receive information about you from third-party service providers, such as payment processors, identity verification services, credit reporting agencies, and fraud prevention agencies, where permitted by law.

How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Manage Your Account: To create and manage your user account, process your transactions (deposits and withdrawals), and provide you with access to our games and services.
  • To Operate and Improve Our Services: To ensure the functionality of our website and games, troubleshoot technical issues, analyze usage patterns to improve our service offerings and user experience.
  • For Security and Fraud Prevention: To verify your identity, detect and prevent fraudulent activities, money laundering, cheating, collusion, and other illegal activities.
  • To Comply with Legal and Regulatory Obligations: To comply with our licensing requirements, applicable laws, regulations, and requests from regulatory bodies and law enforcement agencies.
  • For Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
  • For Marketing and Promotions: To send you promotional materials, offers, and information about our bonuses and services, in accordance with your marketing preferences and applicable laws.
  • For Responsible Gaming: To implement and maintain responsible gambling measures and identify and assist players who may be experiencing gambling-related harm.
  • For Internal Business Purposes: Including data analysis, auditing, developing new products and services, and improving our business operations.

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, identity verification, IT services, data storage, and customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Regulatory and Legal Authorities: We may disclose your information to regulatory bodies, licensing authorities, law enforcement agencies, and other government bodies when required by law or to comply with our regulatory obligations.
  • Fraud Prevention and Security Partners: We may share information with third parties involved in fraud prevention, risk management, and security to protect our platform and users.
  • Affiliates and Group Companies: We may share your information with our affiliated companies and within our corporate group for the purposes outlined in this Privacy Policy.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
  • With Your Consent: We may disclose your information to other third parties with your explicit consent.

Cookies and Similar Technologies

We use cookies and similar technologies (like web beacons and tracking pixels) to collect information automatically as you use our Services. Cookies are small text files placed on your device. We use cookies for various purposes, including:

  • Essential Cookies: Necessary for the operation of our website and services, enabling core functions like account login and transaction processing.
  • Analytical/Performance Cookies: To collect information about how visitors use our website, which helps us analyze traffic and improve the performance of our site.
  • Functionality Cookies: To remember your preferences and settings, enhancing your user experience.
  • Targeting/Advertising Cookies: To deliver relevant advertisements to you, where applicable and in accordance with your preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience of the Services.

Data Security

We have implemented robust technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include encryption, firewalls, secure data storage, and access controls. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, and to comply with our regulatory obligations as an online casino.

Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you may have certain rights regarding your personal information. These rights may include:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal information.
  • Right to Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
  • Right to Complain: File a complaint with the Privacy Commissioner of Canada or the relevant provincial privacy commissioner if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of third-party websites. We encourage you to read the privacy policies of any third-party website you visit.

Children's Privacy

Our Services are not intended for individuals under the legal age for gambling in their respective Canadian province or territory. We do not knowingly collect personal information from individuals under the legal gambling age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Services. The updated policy will be posted on our website with a revised "Effective Date". We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

  • Via the support channels available on the Lemon Casino website.
  • By email at: [email protected]